Shipping and return
Standard packages are generally dispatched within 1 to 2 weeks after receipt of payment. They are shipped via Chronopost or Colissimo.
For some references, especially custom feet, the delay is 4 to 6 weeks after receipt of payment.
They can be picked up in our workshop near Lille in Illies (59). The address is indicated when confirming the order.
Shipping costs include preparation and packaging costs as well as shipping costs. The preparation costs are fixed, while the transport costs vary according to the total weight of the package. We recommend that you group all of your items in one order. We cannot combine two orders placed separately and shipping costs apply to each of them. Your package is shipped at your own risk, but special attention is paid to fragile items .
Box dimensions are appropriate and your items are properly protected.
We do authorize returns, swaps or cancellations.
Please only contact us within 14 days after delivery
Send back items within 30 days after delivery
Cancellation has to be made within 2 days after order
Tell us the reason for your package return and if you want a refund or an exchange. Return shipping costs are the responsibility of the buyer. If the returned item is not in the original condition, any loss of value is the responsibility of the buyer.